Domestic cleaning Perth
 SERVICE TERMS AND CONDITIONS

 

  • Commercial Cleaning Service
  • Residential Cleaning Service

Commercial Cleaning Service

 When booking a Commercial Cleaning Service with Clean Start Co Pty Ltd ("Clean Start Co.") you (the "Customer") agree to the terms and conditions as listed below.

1. Cleaning Services

1.1) a minimum of 2 hours per visit is required for Clean Start Co’s Commercial Cleaning Services (the "Service");   1.2) Clean Start Co. agrees to provide the Service to the Customer at an address specified by the Customer (the "Premises");   1.3) the Service will be for such cleaning duties as agreed with the customer at the time of booking;   1.4) Clean Start Co. will provide one or more cleaners to attend the Premises to provide the Service at a time and date mutually agreed between Clean Start Co. and the Customer;   1.5) Clean Start Co. endeavors to provide the Service faithfully, diligently and in a timely and professional manner.

2. Additions and Amendments 

2.1) any changes to the Service to be provided must be agreed by Clean Start Co. prior to the Service Time by phone or email;   2.2) if the Customer requires any additional services or variations at the time the Service is being performed, the Customer must first contact Clean Start Co. by phone. The Cleaner is not authorised to agree to any changes to the Service provided.

3. Customer Representations and Warranties

The Customer represents and warrants that:   3.1) it will provide a safe working environment at the Premises for the Cleaner(s) to perform the Service;   3.2) the Cleaner(s) will have unencumbered and unobstructed access to those areas of the Premises requiring the Service;   3.3) it will provide the Cleaner(s) with access to all services and utilities (including hot and cold water, electricity, and rubbish bins) as required by the Cleaner(s) to provide the Service;   3.4) all cleaning equipment and materials provided by the Customer are safe, have not been tampered with and are in full working order;   3.5) it will advise Clean Start Co. prior to the commencement of the Service of any hazards, slippery surfaces, risks or dangers, at the Premises;   3.6) it is authorised to use the Premises and obtain the provision of Service;   3.7) if the Customer requires the Cleaner to clean behind or under any heavy items (e.g. a fridge, bookshelf, or other furniture), it will move those items prior to the commencement of the Service; and   3.8) it will secure or remove any fragile, delicate, breakable or valuable items, including cash, jewellery, works of art, antiques, or items of sentimental value prior to the commencement of the Service.

4. Health and Safety Risks

4.1) the cleaner(s) is entitled to undertake a Job Safety Analysis (JSA) before the commencement of any work to assess the health and safety risk at the Premises;   4.2) the cleaner(s) may, either before or during the provision of the Service not provide or cease the provision of the Service where carrying out the Service presents, in the absolute discretion of the cleaner, a risk to health and safety;   4.3) in such case, the cleaner(s) will immediately report such a risk to health and safety and the non-provision of the Service to Clean Start Co, who will discuss this with the Customer at the earliest time possible.

5. No Engagement of Cleaners 

5.1) the Customer acknowledges that Clean Start Co. invests significant resources in recruiting, selecting and training its Cleaners. Unless Clean Start Co. gives prior written permission, the Customer must not, directly or indirectly, engage, employ or contract with any Cleaner(s) to provide any cleaning services to the Customer or any associate of the customer for any period during which services are provided by Clean Start Co. or for a period within 12 months after the conclusion of any Service;   5.2) the Customer acknowledges that Clean Start Co. may suffer loss and damage, including, without limitation consequential loss, as a result of a breach of this clause by the Customer.

6. Job Quotations

6.1) the total rate payable by the Customer is calculated on the total number of hours worked by the cleaner(s) and/or by the quoted contracted time allocated at time of Contract signing;   6.2) any price quoted by Clean Start Co. is an estimate based on Clean Start Co’s experience and based on information provided by the Customer;   6.3)subject to this clause, quotes are valid for a period of 30 days from the date of the quote;   6.4) if at the commencement or during the course of providing the Service, it is apparent that the Service Fee for the Service will exceed the quote estimate provided by Clean Start Co, Clean Start Co. will provide the Customer with the option to pay an increased fee to complete the Service, or pay the quoted amount without the Service being completed.

 7.  Bookings

7.1) the Customer can request a job quotation from Clean Start Co. for a Service either in person, by phone, email or through the Clean Start Co. website;   7.2) Clean Start Co. will visit the Premises, if/when possible, and discuss the Customer’s unique cleaning needs, before presenting it with a quotation for the required Service, usually by email;    7.3) when the Customer accepted the quotation provided by Clean Start Co, a booking will be made either in person, by telephone or email;   iv.) Clean Start Co. reserves the right not to accept a booking for any reason.

8. Payment Terms

8.1) Clean Start CO. will provide a Tax invoice to the Customer at the end of each month, including increased fees agreed with the Customer as set out in clause 6(6.4);   8.2) the Customer agrees to pay Clean Start Co. by the end of the following month by direct debit or bank transfer;   8.3) the Customer agrees that if Clean Start Co. has not received payment in full for the Service within one calendar month of the original Tax invoice date, then a late payment fee of 10% will be charged for every month unless alternative arrangements can be made with Clean Start Co;   8.4) failure of Service Fee payment may result in legal action against the Customer;   8.5) in such case, the Customer agrees to indemnify Clean Start Co. for all legal costs (on a solicitor and own client or full indemnity basis, whichever is greater) and other expenses incurred by Clean Start Co. in connection with a demand, action, or other proceeding (including mediation, out of court settlement or any action taken for recovery of debt from the Customer) arising out of a breach of these terms including the failure by the Customer to pay an amount by the due date;   8.6) Clean Start Co. reserves the right to report any non-payment to a debt collection agency at its sole discretion.

9. GST

9.1) unless specified otherwise, all prices and quotations are expressed to be GST exclusive amounts;   9.2) if GST is payable in respect of anything supplied to the Customer under this Agreement, then the amount which the Customer is obliged to pay for that supply (Original Amount) will (subject to the receipt of a valid tax invoice) be grossed up so that it results in, Clean Start Co. retaining the Original Amount plus any GST amount.

10. Non-appearance 

10.1) If the Cleaner(s) fail to attend the Premises within 1 hour of the Service Time, without prior arrangements or cancellation and the requested Service is not provided, Clean Start CO. will at their discretion either:

a) not charge the Customer for the missed Service; or   

b) reschedule the Service at another time mutually agreed between the Customer and Clean Start Co.

11. Complaints

11.1) if the Customer is dissatisfied for any reason with the Service provided, it must inform Clean Start Co. within 24 hours of completion of the Service;   11.2) Clean Start Co. strives to achieve 100% customer satisfaction and will endeavour to resolve the problem quickly and efficiently;   11.3) Clean Start Co. may, at its discretion, offer the Customer either of the following:   

a)  re-supply of the Service without charge;   

b)  such other remedy as deemed appropriate by Clean Start Co.

12. Exclusions and Limitations

12.1) the only conditions and warranties which are binding on Clean Start Co. in respect of the state, quality or condition of the Service provided by Clean Start Co. to Customers are those imposed and required to be binding by statute (including the Trade Practices Act 1974);   12.2) to the extent permitted by statute, the liability, if any, of Clean Start Co. is, at Clean Start Co. option, limited to and completely discharged by the resupply of the Service. Clean Start Co. is not responsible for:

a)  not completing or providing the Service as a result of a breach of a warranty by the Customer in clause 3 (including a failure by the Customer to provide proper materials, cleaning equipment, utility services, a safe working environment or unencumbered access to the Premises); or

b)  any damages caused by defective cleaning materials or cleaning equipment provided by the Customer;

c)  not completing or providing the Service as a result of the Cleaner not proceeding for health and safety reasons under clause 4;

d)  any loss or damage incurred by the Customer or any third party as a result of the effects of a force majeure, being any event beyond the reasonable control of Clean Start Co.;

e)  not completing or providing the Service due to an act or omission of the Customer or any other person at the Premises during provision of the Service;

f)  existing dirt, wear, damage or stains that cannot be completely cleaned or removed;

g)  any wear or discolouring of fabric or surfaces becoming more visible once dirt has been removed;

h)  any loss incurred as a result of any breakage or damage to goods, items of value (including antiques, items of sentimental value) or the Premises; or

i)  the cost of any key replacement or locksmith fees.

12.3) except as provided in this clause, all conditions and warranties implied by law in respect of the state, quality or condition of the Service which may apart from this clause be binding on Clean Start Co. are excluded;   12.4) the Customer acknowledges that the results of any services provided may vary depending on a number of factors (including materials used, equipment provided, time elapsed since Premises was last cleaned, and nature of cleaning required), and that Clean Start Co. gives no guarantee as to the actual results of the Service;   12.5) except to the extent provided in this clause, Clean Start Co. has no liability (including liability in negligence) to any person for any loss or damage, consequential or otherwise, suffered or incurred by that person in relation to the products or services provided by Clean Start Co. (including any loss caused by, or resulting directly or indirectly from, any failure, defect or deficiency or any kind of or in the products used or services provided by Clean Start Co.)

13. Indemnity

The Customer indemnifies Clean Start Co. against:

13.1) all losses or liabilities arising directly or indirectly as a result of the provision of the Service including all losses or liabilities caused as a result of a breach of the warranties of the Customer set out in clause 3; and   13.2) all legal costs (on a solicitor and own client or full indemnity basis, whichever is greater) and other expenses incurred by Clean Start Co. in connection with a demand, action, arbitration or other proceeding (including mediation, compromise, out of court settlement or appeal and including any action taken for the recovery of a debt from the Customer).

14. Accidents, Breakage, Damage & Theft

14.1) the Customer must inform Clean Start Co. of any incident where an accident, breakage, damage to property or theft has occurred due to any act of the Cleaner within 24 hours of completion of the Service; 14.2) to the extent permitted by law, the Customer is not entitled to claim any loss for any incident if the incident is not reported to Clean Start Co. within 24 hours of completion of the Service;   14.3) to the extent permitted by law, damage or loss to the following items are specifically excluded from the liability of Clean Start Co. under these terms and conditions: cash, jewellery, art, antiques, and items of sentimental value.

15. Cancellation Fees

15.1) the Customer must provide Clean Start Co. with at least 24 hours’ notice prior to the Service Time, if they wish to suspend, postpone or cancel the Service for any reason;   15.2) in the event that such notice has been given, Clean Start Co. will endeavour to reschedule the Service if required;   15.3) in the event that the Customer does not provide 24 hour notice prior to the commencement of the Service, the Customer agrees to pay a cancellation fee equivalent to 2 hours cleaning (inclusive of GST) for administrative costs and loss.

 16. Fee for Non-access to Premises

In the event that the Customer does not provide unencumbered access the Premises for Clean Start Co. or its Cleaner(s) to provide the Service, the Customer agrees to pay a cancellation fee equivalent to 2 hours cleaning (inclusive of GST) for administrative and travel costs.

17. Termination

17.1) this Agreement may be terminated by the Customer by providing at least 1 weeks’ notice prior to the Service Time;   17.2) subject to clause 17(17.3), Clean Start Co. may terminate this Agreement by providing the Customer with at least 1 weeks’ notice prior to the Service Time;   17.3) Clean Start Co. may terminate this Agreement with immediate effect if the Customer is in breach of this Agreement, and in the opinion of Clean Start Co, acting reasonably, that breach is incapable of remedy.

18. Privacy Policy

18.1) the Customer acknowledges that, subject to the provisions of the Privacy Act 2012 (Commonwealth), any information provided by the Customer may be used by Clean Start Co. for the purpose of providing the Service. Clean Start Co. agrees not to share any information provided by the Customer with any third party not directly involved in the provision of the Service (unless required to do so by law);   18.2) the Customer agrees to Clean Start Co. communicating with them electronically and/or via other means in order to provide the Service or for reasons related to the provision of the Service;   18.3) Clean Start Co. will take all reasonable precautions to protect personal information provided by the Customer from loss, misuse, unauthorised access or disclosure, alteration or destruction.

19. Changes to this Agreement

19.1) Clean Start Co. reserves the right to update or modify these terms and conditions at any time without prior notice. Clean Start Co. agrees to share an updated agreement with the Customer via email. Each updated agreement will take effect 24 hours after it has been shared with all existing Customers of Clean Start Co;   19.2) the Customer agrees that any use of the Service following any such change, whether as a single job or as part of a regular cleaning schedule, constitutes their agreement to follow and be bound by the terms and conditions as changed.

20. Law & Jurisdiction

The Customer and Clean Start Co. acknowledge and accept that this Agreement shall be construed and interpreted in accordance with the laws of Western Australia and both agree to submit to the exclusive jurisdiction of the courts of Western Australia in the event of any dispute.

21. Severability

The Customer agrees that if any term or provision is held invalid, void or unenforceable, then that provision will be considered severable and the remaining terms and provisions shall continue to be binding.

22. Trademarks

The name “Clean Start Co.” is a registered trademark. Subject to applicable law, permission to use this name is forbidden without first obtaining the prior written permission of Clean Start Co Pty Ltd.


Residential Cleaning Service

When booking a Residential Cleaning Service with Clean Start Co Pty Ltd ("Clean Start Co.") you (the "Customer") agree to the terms and conditions as listed below.

1. Cleaning Services

1.1) a minimum of 2 hours per visit is required for Clean Start Co’s Residential Cleaning Services (the "Service");   1.2) Clean Start Co. agrees to provide the Service to the Customer at an address specified by the Customer (the "Premises");   1.3) the Service will be for such cleaning duties as agreed with the customer at the time of booking;   1.4) Clean Start Co. will provide one or more cleaners to attend the Premises to provide the Service at a time and date mutually agreed between Clean Start Co. and the Customer;   1.5) Clean Start Co. endeavours to provide the Service faithfully, diligently and in a timely and professional manner.

2.  Additions and Amendments 

2.1) any changes to the Service to be provided must be agreed by Clean Start Co. prior to the Service Time by phone or email;   2.2) if the Customer requires any additional services or variations at the time the Service is being performed, the Customer must first contact Clean Start Co. by phone. The Cleaner is not authorised to agree to any changes to the Service provided.

3.  Customer Representations and Warranties

The Customer represents and warrants that:   3.1) it will provide a safe working environment at the Premises for the Cleaner(s) to perform the Service;   3.2) the Cleaner(s) will have unencumbered and unobstructed access to those areas of the Premises requiring the Service;   3.3) it will provide the Cleaner(s) with access to all services and utilities (including hot and cold water, electricity, and rubbish bins) as required by the Cleaner(s) to provide the Service;   3.4) all cleaning equipment and materials provided by the Customer are safe, have not been tampered with and are in full working order;   3.5) it will advise Clean Start Co. prior to the commencement of the Service of any hazards, slippery surfaces, risks or dangers, at the Premises;   3.6) it is authorised to use the Premises and obtain the provision of Service;   3.7) if the Customer requires the Cleaner to clean behind or under any heavy items (e.g. a fridge, bookshelf, or other furniture), it will move those items prior to the commencement of the Service; and   3.8) it will secure or remove any fragile, delicate, breakable or valuable items, including cash, jewellery, works of art, antiques, or items of sentimental value prior to the commencement of the Service.

4. Health and Safety Risks

4.1) the cleaner(s) is entitled to undertake a Job Safety Analysis (JSA) before the commencement of any work to assess the health and safety risk at the Premises;   4.2) the cleaner(s) may, either before or during the provision of the Service not provide or cease the provision of the Service where carrying out the Service presents, in the absolute discretion of the cleaner, a risk to health and safety;   4.3) in such case, the cleaner(s) will immediately report such a risk to health and safety and the non-provision of the Service to Clean Start Co, who will discuss this with the Customer at the earliest time possible.

5. No Engagement of Cleaners 

5.1) the Customer acknowledges that Clean Start Co. invests significant resources in recruiting, selecting and training its Cleaners. Unless Clean Start Co. gives prior written permission, the Customer must not, directly or indirectly, engage, employ or contract with any Cleaner(s) to provide any cleaning services to the Customer or any associate of the customer for any period during which services are provided by Clean Start Co. or for a period within 12 months after the conclusion of any Service;   5.2) the Customer acknowledges that Clean Start Co. may suffer loss and damage, including, without limitation consequential loss, as a result of a breach of this clause by the Customer.

6.  Job Quotations

6.1) the total rate payable by the Customer is calculated on the total number of hours worked by the cleaner(s);   6.2) any price quoted by Clean Start Co. is an estimate based on Clean Start Co’s experience and based on information provided by the Customer;   6.3) subject to this clause, quotes are valid for a period of 30 days from the date of the quote;   6.4) if at the commencement or during the course of providing the Service, it is apparent that the Service Fee for the Service will exceed the quote estimate provided by Clean Start Co, Clean Start Co. will provide the Customer with the option to pay an increased fee to complete the Service, or pay the quoted amount without the Service being completed.

 7.  Bookings

7.1) the Customer can request a job quotation from Clean Start Co. for a Service either in person, by phone, email or through the Clean Start Co. website;   7.2) when the Customer accepted the quotation provided by Clean Start Co, a booking will be made either in person, by telephone or email;   7.3) Clean Start Co. reserves the right not to accept a booking for any reason.

8.  Payment Terms

8.1) Clean Start CO. will provide a Tax invoice to the Customer after the Service for the amount of the Service Fee, including increased fees agreed with the Customer as set out in clause 6(6.4);   8.2) the Customer can either settle payment by means of internet transfer or providing Clean Start Co. with their valid credit or debit card details, and authorises Clean Start Co. to debit their card with an amount equal to any Service and/or cancellation fees that may apply under this Agreement, including a surcharge of 1.5%;   8.3) the Customer, making use of the second payment option set out in clause 8(8.2), also authorises Clean Start Co. to debit the card provided by the Customer with any cancellation fees or charges due set out in clause 15 and 16, including the surcharge of 1.5%. Clean Start Co. will inform the Customer of such payments before their account will be debited with the appropriate amount;   8.4) in the event that the Customer’s card provided is declined during a debit made by Clean Start Co, Clean Start Co. will use reasonable endeavours to contact the Customer to report the unsuccessful transaction. If Clean Start Co. cannot contact the Customer before the next Service Time, Clean Start Co. may cancel further Services until the outstanding payment has been resolved;   8.5) the Customer agrees to pay Clean Start Co. within 7 days after the Tax invoice date;   8.6) the Customer agrees that if Clean Start Co. has not received payment in full for the Service within one calendar month of the original Tax invoice date, then a late payment fee of 10% will be charged for every month unless alternative arrangements can be made with Clean Start Co;   8.7) failure of Service Fee payment may result in legal action against the Customer;   8.8) in such case, the Customer agrees to indemnify Clean Start Co. for all legal costs (on a solicitor and own client or full indemnity basis, whichever is greater) and other expenses incurred by Clean Start Co. in connection with a demand, action, or other proceeding (including mediation, out of court settlement or any action taken for recovery of debt from the Customer) arising out of a breach of these terms including the failure by the Customer to pay an amount by the due date;   8.9) Clean Start Co. reserves the right to report any non-payment to a debt collection agency at its sole discretion, and in doing so this may affect your credit rating and or ability to seek rental properties in the future.

9.  Direct Debit Request

9.1) by signing the Direct Debit Request Form (the “Direct Debit Request”) the customer authorises Clean Start Co. to make periodic debits as indicated on the Direct Debit Request;   9.2) the debit amount will be debited from the Customer’s account according to the terms and conditions of the Customer’s agreement with Clean Start Co;   9.3) it is the Customer’s responsibility to ensure that there are sufficient cleared funds in the nominated account by the due date to enable the direct debit to be honoured on the debit date;   9.4) the Customer will be responsible for any fees and/or charges applied by the Customer’s financial institution for each unsuccessful debit attempt together with any collection fees, including but not limited to any solicitor fees and/or collection agent fee as may be incurred by Clean Start Co;   9.5) Clean Start Co. will keep the information about the Customer’s nominated account private and confidential unless this information is required to investigate a claim made relating to an alleged incorrect or wrongful debit, to be referred to a debt collection agency for the purposes of debt collection, or as otherwise required or permitted by law;   9.6) Clean Start Co. should be contacted if the Customer wish to alter or defer any of the debit arrangements.

10. GST

10.1) unless specified otherwise, all prices and quotations are expressed to be GST exclusive amounts;   10.2) if GST is payable in respect of anything supplied to the Customer under this Agreement, then the amount which the Customer is obliged to pay for that supply (Original Amount) will (subject to the receipt of a valid tax invoice) be grossed up so that it results in, Clean Start Co. retaining the Original Amount plus any GST amount.

11.) Non-appearance 

11.1) if the Cleaner(s) fail to attend the Premises within 1 hour of the Service Time, without prior arrangements or cancellation and the requested Service is not provided, Clean Start CO. will at their discretion either:

a) reschedule the Service at another day and time, before the next Service Time, mutually agreed between the Customer, Clean Start Co. and the Customer’s allocated Cleaner;

b)  reschedule the Service at another day and time, before the next Service Time, mutually agreed between the Customer and Clean Start Co., making use of a relief Cleaner if the regular allocated Cleaner is not available and a relief Cleaner can be identified for the required day and time; or

c)  wait for the next Service Time to receive regular Services as usual from the Customer’s allocated Cleaner.

12. Complaints

12.1) if the Customer is dissatisfied for any reason with the Service provided, it must inform Clean Start Co. within 24 hours of completion of the Service;   12.2) Clean Start Co. strives to achieve 100% customer satisfaction and will endeavour to resolve the problem quickly and efficiently;   12.3) Clean Start Co. may, at its discretion, offer the Customer either of the following:   

a)  re-supply of the Service without charge;   

b)  such other remedy as deemed appropriate by Clean Start Co.

13. Exclusions and Limitations

13.1) the only conditions and warranties which are binding on Clean Start Co. in respect of the state, quality or condition of the Service provided by Clean Start Co. to Customers are those imposed and required to be binding by statute (including the Trade Practices Act 1974);   13.2) to the extent permitted by statute, the liability, if any, of Clean Start Co. is, at Clean Start Co. option, limited to and completely discharged by the resupply of the Service. Clean Start Co. is not responsible for:

a)  not completing or providing the Service as a result of a breach of a warranty by the Customer in clause 3 (including a failure by the Customer to provide proper materials, cleaning equipment, utility services, a safe working environment or unencumbered access to the Premises); or

b)  any damages caused by defective cleaning materials or cleaning equipment provided by the Customer;

c)  not completing or providing the Service as a result of the Cleaner not proceeding for health and safety reasons under clause 4;

d)  any loss or damage incurred by the Customer or any third party as a result of the effects of a force majeure, being any event beyond the reasonable control of Clean Start Co.;

e)  not completing or providing the Service due to an act or omission of the Customer or any other person at the Premises during provision of the Service;

f)  existing dirt, wear, damage or stains that cannot be completely cleaned or removed;

g)  any wear or discolouring of fabric or surfaces becoming more visible once dirt has been removed;

h)  any loss incurred as a result of any breakage or damage to goods, items of value (including antiques, items of sentimental value) or the Premises; or

i)  the cost of any key replacement or locksmith fees.

13.3) except as provided in this clause, all conditions and warranties implied by law in respect of the state, quality or condition of the Service which may apart from this clause be binding on Clean Start Co. are excluded;   13.4) the Customer acknowledges that the results of any services provided may vary depending on a number of factors (including materials used, equipment provided, time elapsed since Premises was last cleaned, and nature of cleaning required), and that Clean Start Co. gives no guarantee as to the actual results of the Service;   13.5) except to the extent provided in this clause, Clean Start Co. has no liability (including liability in negligence) to any person for any loss or damage, consequential or otherwise, suffered or incurred by that person in relation to the products or services provided by Clean Start Co. (including any loss caused by, or resulting directly or indirectly from, any failure, defect or deficiency or any kind of or in the products used or services provided by Clean Start Co.)

14. Indemnity

The Customer indemnifies Clean Start Co. against:

14.1) all losses or liabilities arising directly or indirectly as a result of the provision of the Service including all losses or liabilities caused as a result of a breach of the warranties of the Customer set out in clause 3; and   14.2) all legal costs (on a solicitor and own client or full indemnity basis, whichever is greater) and other expenses incurred by Clean Start Co. in connection with a demand, action, arbitration or other proceeding (including mediation, compromise, out of court settlement or appeal and including any action taken for the recovery of a debt from the Customer).

15. Accidents, Breakage, Damage & Theft

15.1) the Customer must inform Clean Start Co. of any incident where an accident, breakage, damage to property or theft has occurred due to any act of the Cleaner within 24 hours of completion of the Service; 15.2) to the extent permitted by law, the Customer is not entitled to claim any loss for any incident if the incident is not reported to Clean Start Co. within 24 hours of completion of the Service;   14.3) to the extent permitted by law, damage or loss to the following items are specifically excluded from the liability of Clean Start Co. under these terms and conditions: cash, jewellery, art, antiques, and items of sentimental value.

16. Cancellation Fees

16.1) the Customer must provide Clean Start Co. with at least 24 hours’ notice prior to the Service Time, if they wish to suspend, postpone or cancel the Service for any reason;   16.2) in the event that such notice has been given, Clean Start Co. will endeavour to reschedule the Service if required;   16.3) in the event that the Customer does not provide 24 hour notice prior to the commencement of the Service, the Customer agrees to pay a cancellation fee equivalent to 2 hours cleaning (inclusive of GST) for administrative costs and loss.

 17. Fee for Non-access to Premises

In the event that the Customer does not provide unencumbered access the Premises for Clean Start Co. or its Cleaner(s) to provide the Service, the Customer agrees to pay a cancellation fee equivalent to 2 hours cleaning (inclusive of GST) for administrative and travel costs.

18. Termination

18.1) this Agreement may be terminated by the Customer by providing at least 1 weeks’ notice prior to the Service Time;   18.2) subject to clause 18(18.3), Clean Start Co. may terminate this Agreement by providing the Customer with at least 1 weeks’ notice prior to the Service Time;   18.3) Clean Start Co. may terminate this Agreement with immediate effect if the Customer is in breach of this Agreement, and in the opinion of Clean Start Co, acting reasonably, that breach is incapable of remedy.

19. Privacy Policy

19.1) the Customer acknowledges that, subject to the provisions of the Privacy Act 2012 (Commonwealth), any information provided by the Customer may be used by Clean Start Co. for the purpose of providing the Service. Clean Start Co. agrees not to share any information provided by the Customer with any third party not directly involved in the provision of the Service (unless required to do so by law);   19.2) the Customer agrees to Clean Start Co. communicating with them electronically and/or via other means in order to provide the Service or for reasons related to the provision of the Service;   19.3) Clean Start Co. will take all reasonable precautions to protect personal information provided by the Customer from loss, misuse, unauthorised access or disclosure, alteration or destruction.

20. Changes to this Agreement

20.1) Clean Start Co. reserves the right to update or modify these terms and conditions at any time without prior notice. Clean Start Co. agrees to share an updated agreement with the Customer via email. Each updated agreement will take effect 24 hours after it has been shared with all existing Customers of Clean Start Co;   20.2) the Customer agrees that any use of the Service following any such change, whether as a single job or as part of a regular cleaning schedule, constitutes their agreement to follow and be bound by the terms and conditions as changed.

21. Law & Jurisdiction

The Customer and Clean Start Co. acknowledge and accept that this Agreement shall be construed and interpreted in accordance with the laws of Western Australia and both agree to submit to the exclusive jurisdiction of the courts of Western Australia in the event of any dispute.

22. Severability

The Customer agrees that if any term or provision is held invalid, void or unenforceable, then that provision will be considered severable and the remaining terms and provisions shall continue to be binding.

23. Trademarks

The name “Clean Start Co.” is a registered trademark. Subject to applicable law, permission to use this name is forbidden without first obtaining the prior written permission of Clean Start Co Pty Ltd.